No, you can checkout as a guest. However, creating an account lets you track orders, save addresses, access exclusive deals, and earn loyalty points on purchases for future discounts.

Yes, our payment systems are PCI-DSS compliant and use industry-standard encryption. Card details are never stored on our servers – they're securely stored by our payment processor.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, All payments are securely processed through encrypted systems.

You can cancel your order free of charge if it hasn't been dispatched yet. Contact us as soon as possible. Once dispatched, you'll need to return the items under our standard returns policy.

Contact us immediately if you receive a faulty product. We'll arrange a free return and send a replacement or full refund. Most vape devices come with manufacturer warranties covering defects.

Yes, we offer full refunds for unopened products returned within 14 days. Faulty products can be exchanged or refunded within the manufacturer's warranty period. Contact our customer service team with your order number.

Medical advice strongly recommends against vaping during pregnancy. If you're pregnant and trying to quit smoking, consult your healthcare provider for safer alternatives like NHS-approved nicotine replacement therapy.

Always store batteries in protective cases when not in use. Never carry loose batteries in pockets or bags with metal objects like keys or coins. Keep away from extreme temperatures and never use damaged batteries.

Public Health England states vaping is 95% less harmful than smoking traditional cigarettes. However, vaping is not risk-free and is intended for adult smokers as a harm reduction tool. If you don't smoke, don't start vaping.

Yes, you must be 18+ to purchase vaping products. We verify age at checkout and may require ID verification upon delivery. It's illegal to sell vaping products to anyone under 18 in the UK.

Each coil has a recommended wattage range (usually printed on it). Start at the lower end and gradually increase until you find your sweet spot. Higher wattage produces more vapor but drains battery faster and reduces coil life.

Common causes include overfilling the tank, loose coils, damaged O-rings, or using the wrong e-liquid viscosity. Ensure everything is tightly sealed, don't overfill, and check O-rings for wear. Store devices upright when not in use.

Clean your tank weekly by disassembling it and rinsing with warm water. Wipe the exterior with a damp cloth. Clean battery contacts regularly and ensure all seals are intact. Proper maintenance extends device life and improves performance.

Not all e-liquids suit all devices. Pod systems work best with 50/50 or high-PG e-liquids and nic salts. Sub-ohm devices require high-VG e-liquids (70VG+). Always check your device specifications and our product recommendations.

Replace coils every 1-2 weeks depending on usage frequency and e-liquid type. Signs you need a new coil include burnt taste, reduced vapor production, or leaking. Sweet e-liquids may require more frequent changes.

We recommend simple pod systems like the Aspire Gotek X or Elux devices for beginners. They're easy to use, require minimal maintenance, and provide a satisfying mouth-to-lung (MTL) vaping experience similar to smoking.

Yes! Many vapers enjoy mixing flavors to create unique combinations. Just ensure the e-liquids have similar VG/PG ratios for consistent performance. Popular mixes include fruit and menthol or dessert and tobacco flavors.

Yes, all our e-liquids are fully TPD (Tobacco Products Directive) compliant and MHRA approved. This means they meet strict UK safety and quality standards, including maximum 10ml bottle sizes and 20mg nicotine limits.

Unopened e-liquids last 1-2 years when stored in a cool, dark place. Once opened, use within 6-12 months for best flavor. Always check the expiry date on the bottle and store away from direct sunlight.

VG (Vegetable Glycerin) creates vapor clouds, while PG (Propylene Glycol) carries flavor and throat hit. 50/50 blends work in all devices, high VG (70VG+) suits sub-ohm tanks, and high PG suits pod systems. We recommend 50/50 or high PG for nic salts.

Freebase nicotine provides a stronger throat hit and is ideal for sub-ohm devices. Nic salts are smoother, absorbed faster, and work best in pod systems and MTL devices. Nic salts are perfect for ex-smokers seeking a cigarette-like experience.

Our e-liquids come in various strengths: 0mg (nicotine-free), 3mg, 6mg for freebase nicotine, and 10mg, 20mg for nic salts. Beginners typically start with 10-20mg nic salts or 3-6mg freebase, while heavy smokers may prefer 20mg nic salts.

If your order hasn't arrived within 5 working days, please contact us immediately. We'll investigate with the courier and arrange a replacement or refund if necessary. Your satisfaction is our priority.

Currently, we only deliver within the United Kingdom due to vaping regulations. We cannot ship to addresses outside the UK, including Northern Ireland for certain products.

Standard UK delivery typically takes 1-2 working days via Royal Mail. We also offer next-day delivery options at checkout for urgent orders. All orders placed before 3pm Monday-Friday are dispatched the same day.

Absolutely! Once your order is dispatched, you'll receive an email with a tracking number. You can use this to monitor your delivery progress on the Royal Mail website. You'll also receive SMS updates for deliveries.

Yes, we offer international shipping to many countries. Shipping rates and delivery times vary depending on the destination.

We accept returns within 14 days for unopened, unused products in original packaging. Due to hygiene regulations, we cannot accept returns on opened e-liquids or used devices. Contact us to initiate a return